Patients’ Rights and Responsibilities

Patients have a right to expect a high standard of care from our Practices and we will try at all times to provide the very best care possible within the resources available.

We require that patients take full responsibility for ensuring that they do not abuse the service. For example, it is the patient’s responsibility to ensure that they keep medical appointments and follow the medical advice given. In addition, if the medical problem is complicated or there is more than one problem to discuss, patients are encouraged to make more than one appointment.

Very occasionally, a practice/patient relationship breaks down completely. In this situation, the patient may choose to register with a different practice. The practice also has the right to remove the patient from the list. This would generally only follow a warning that had failed to remedy the situation and a patient would normally be given a specific reason for the removal.

Patients have the right to express a preference of practitioner when making an appointment.