The NHS operates a Zero Tolerance Policy with regards to violence and abuse and the practice/organisation has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
In this situation, we are obliged to notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and circumstances leading to it.
The CCG and SHA are then responsible for providing further medical care for such patients.