Booking an Appointment
Appointments can be made either online or by calling 0191 5675571.
We run a full appointment system for Doctors, Nurses and other health related staff. Surgeries are held each morning and afternoons.
Appointments can be made each morning and throughout the day until 6pm.
We always try to minimise the waiting time for you and, whilst we try to see you at the appointed time, some patients’ appointments may take longer than the time allocated, so please be patient if there is some delay.
We will also try to give you an appointment with the doctor that you prefer, but it may not always be possible. It’s also advisable that you should try to see the same doctor during the course of the same illness.
If you need to be seen on the day and you feel your medical needs cannot wait, you should ring 0191 5675571 (which is answered from 8:30am), an appointment time will then be allotted to you.
Please note once these urgent allotted times have all been taken, your name, details and telephone number will be taken and the doctor on duty if deemed appropriate will ring you and arrange an appointment for you to be seen.
- Non-urgent appointments with a doctor are made available 8 working days in advance.
- Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanation.
- An appointment with a Practice Nurse dependent on the nature of appointment will be available within 3 – 5 working days.
Attending your Appointment / Cancellations
Please always attend your appointment on time and if you are unable to keep your appointment then please remember to call us as soon as possible. By doing this, you will be helping us to make more appointments available for you and other patients.